In order to comply with the GDPR effective from 25 May 2018 SDS is required to state the lawful bases on which the company processes the personal data it obtains for individuals. The lawful bases applicable to SDS are: (b) Contract, and (f) Legitimate Interest.
What information do we collect and how do we use it?
- We will not collect any personal information about you unless you have chosen to give it to us. If you require further information, wish to open an account or would like to contact us, we may ask for your name, address, e-mail address and telephone number so that we can contact you accordingly.
- When you instruct us to carry out work we may need to know your name, e-mail, delivery and billing addresses, credit or debit card number and its expiry date (only if applicable). This allows us to process and fulfil your work and carry out credit checking (only where necessary). We also ask for your telephone number which enables us to contact you urgently if we need to contact you regarding your request.
- We may use the information provided by you to communicate with you, to provide a more personalised online experience, for record keeping purposes, and in aggregate (and therefore anonymously) for market research purposes, to track activity on our website, to publish trends and/or to improve the site’s usefulness and content. We may also use the information we collect to keep you updated with information about any new, relevant developments at SDS.
- With specific reference to the processing of data for unsolicited marketing communications, SDS complies with all regulatory controls in force including the Privacy & Electronic Communications Regulations (PECR).
- We will, on every communication we send, provide you with the opportunity to withdraw your consent to receive this information.
- We may use other companies to provide services on our behalf. These services may include but are not limited to packaging, mailing and delivering purchases, answering customers’ questions about products or services, sending postal mail and e-mails, analysing data and processing credit or debit card payments. We will only provide those companies with the information they need to deliver the service and they are prohibited from using that information for any other purpose. We may undertake a search with a licensed credit reference agency for the purposes of verifying your identity and the details you have submitted before accepting or dispatching your order. We never make your personal details available to companies outside SDS for marketing purposes.
Any changes will be posted on this page in order that you are always aware of what information we collect and how we use it.
What is a cookie?
1.1 Cookies are small text files that are stored by your browser onto your computer or mobile device. A cookie allows your preferences or actions across a site to be remembered on subsequent visits. Cookies are widely used in order to make websites work or work in a better, more efficient way. They can do this because websites can read and write these files, enabling them to recognise you and remember important information that will make your use of a website more convenient.
1.2 Most web browsers automatically accept cookies, but if you do not want information collected this way, you can manage your cookie preferences in the main cookie banner & tab at the top of the page at any time by selecting ‘Cookie settings’.
2 COOKIES WE COLLECT
Our website uses different types of cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.
Read more about the individual analytical cookies we use and how to recognise them; http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html
The only cookies used on the site are Preference Cookies & Anonymous and Analytical Cookies, as listed below.
Analytics cookies collect information about the use of a website and help to improve the way a website works. For example, analytics cookies may help us understand which pages are the most popular. Analytics cookies do not collect information that identifies a user personally and all information that is collected by these cookies is aggregated and anonymous.
_ga – a persistent cookie, used to distinguish users, to generate statistical information about their use of the website. Held for 2 years.
_gid – a session cookie, used to distinguish users. Held for 24 hours.
_dc_gtm_<property-id> – Used to throttle number of requests received by users. Held for 1 minute.
Other non-essential cookies;
[cookielawinfo-checkbox-non-necessary] – If you choose to accept or decline cookies, this cookie stores the preference you have made. The cookie preferences are stored to retain visitor choices in the main cookie banner.
Information Google Analytics collects via their cookies;
IP address (automatically collected by Google & is aggregated and anonymised so is not available to us.)
Web browser type & version
Referrer site & on-page activity
We use this to understand how our site is being used in order to improve the user experience. All data collected is anonymous.
Further information on Google Analytics can be found at:
3.1 Accepting required and analytics cookies is a condition of using our website. If you reject these types of cookies, then we cannot predict how our website will perform when you visit it.
4 MANAGING COOKIES
4.1 You can control which cookies you get and which you keep on your device. Unless you have adjusted your browser settings so that it will refuse our cookies, our system will issue cookies when you visit our website.
4.3 Please note that if you adjust your cookie settings via your browser, this will also affect any other websites you may visit.